Simply send through a WhatsApp message about

the situation you need help with to

00 34 681 934 270

This is in addition to our usual email address

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President of Help Vega Baja, Michele Masson is named in the New Year Honours list


President of Help Vega Baja, Michele Masson is named in the New Year Honours

MICHELE MASSON, President of Help Vega Baja, has been awarded a British Empire Medal (BEM) for services to British Nationals in Spain in the New Year Honours List, published on Saturday, December 31, 2022.

There are more than 2,000 British Nationals living in the area covered by Help Vega Baja and for many of them the charity has been a lifeline in difficult times. Since becoming its President in 2015, Michele Masson has steered the charity through the twin challenges of Brexit and COVID, as well as the severe flooding that hit the Vega in September 2019 – providing a source of constant support to the community when they needed it most.

More recently, she has corralled the charity’s volunteers to gather supplies of food and clothes for the local Ukrainian association to distribute to the high volume of refugees arriving in Torrevieja.

HMA Hugh Elliott said: “I know that my colleagues in our Alicante consulate find it hard to imagine the south of the province without Help Vega Baja and, indeed, without Michele. Under her leadership, the charity has become one of our key partners in the region – assisting with complex consular cases and acting as our eyes and ears on the ground.

“During the pandemic, Michele worked with us on a partnership pilot project to distribute consular funding via food vouchers to vulnerable families whose income had been lost due to COVID restrictions. Michele is a wonderful example of leading by doing and I am delighted that she has been honoured for her work.”  

Michele Masson said: “I am honoured to be awarded the British Empire Medal for services to British Nationals in Spain by his Majesty, King Charles III. The charity world has many challenges, but knowing at the end of each day we have made a difference makes everything we are faced with worthwhile.

“I extend my appreciation to colleagues, friends and family who support me. Thank you all.”



Following a review of members benefits we confirm that the Premium Membership has reached the full quota and will now be withdrawn. For those who purchased Premium membership the benefits will be honoured for the remainder of their membership year. However, please see below regarding travel.

Our standard membership will remain throughout 2023 at 10 euros per annum. Additional years will no longer be available. Interpreting allowance will be reduced to 120 euros per annum.

As we are all aware, travel costs have increased significantly. Over recent years HELP Vega Baja has absorbed these costs by paying the full invoice to our registered Interpreters. With effect from the 1st January 2023 the charity will pay only the interpreting element of an invoice. In most cases, travel is not added by our interpreters when they are attending local appointments. However, for those appointments that incur additional travel costs, the interpreter will seek payment from the member direct at the time of the appointment.

We trust members will appreciate that there remains an excellent benefit for a premium of just 10 euros and continue to support the charity and in turn the local community.

Elective Committee, HELP Vega Baja

December 15th 2022

advert for project 002

Atlas - immigration support service Comunidad Valenciana

This is a public service which will offer support over the phone to all immigrants who need help and advice about how to regularise their immigration situation in Spain.

There are three offices, one in Alicante, one in Castellon and one in Valencia. Each office covers the whole of that province, with staff who are legal experts and/or social workers. To access the service, the person needs to be living in the Comunidad Valenciana.

  • • Individuals can contact them directly for advice
  • • They only offer support over the phone, not in person, but will follow up with cases
  • • They have English speaking staff and English is one of the languages they can speak to customers in

Public contact details which you can use

  • • Telephone 900 404 403
  • • Email: This email address is being protected from spambots. You need JavaScript enabled to view it.
  • • Monday to Friday, from 10:00am to 14:00pm, and Tuesday and Wednesday from 15:00pm to 19:00pm

More information in their press release here (in Spanish): https://www.gva.es/.../area_de.../not_detalle_area_prensa...


Important Links

Are you confused about all the various links for both TIE and Covid information? This may help


How to exchange your existing residencia for a TIE card


How to obtain an appointment for exchange to a TIE card


How to pay for your TIE ( Modelo 790 )


How to complete the Application Form Ex23


Proof that the Residencia Certificate is still a  legal document

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  • Membership

    For 40 years HELP Vega Baja has worked hard to support those people who have chosen to live or visit Spain.

    In recognition of those who continue to support the association in this work, the committee has developed a number of benefits specifically for its members and becoming a member or renewing an existing membership could not be simpler! The cost of an annual membership is just €10.

    Read more

  • Donating to Help Vega Baja

    Your gift can really make a difference!

    HELP Vega Baja relies upon donations to enable us to provide information, advice, and practical support to people within our community, often at times of crisis in their lives. No matter what the problem is, we always do what we can to support them, as we have for over 40 years.

    ​​Your donation, whether a single or regular payment can make a huge difference and allows us to not only support people in emergency situations but also provide other services throughout the year such as support groups and friendship centres that can change the lives of people who would otherwise not have anywhere or anyone to turn to. Please help us to continue helping others.

    Donate via bank transfer

    HELP Vega Baja bank details:

    La Caixa

    San Miguel de Salinas

    A/C Number: ES63 2038 3199 24 6000199887


    Registered Charity Number: CV-04-047761-A

    Contact Details: + 34 966 723 733 or This email address is being protected from spambots. You need JavaScript enabled to view it.

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  • Why not become a Volunteer

    The main areas where Volunteers are used are as follows;

    Read more