News from the British Consulate

Residency applications and TIE exchange:

We confirmed that we are aware of issues around getting appointments for the TIE exchange in Alicante. If anyone is having difficulty getting their green residency certificate accepted, they can show this document which the Spanish authorities have produced: https://www.inclusion.gob.es/ficheros/brexit/nota_aclaratoria_green_certificate.pdf

For anyone who is applying for residency for the first time, if they cannot get an appointment they can apply online, either with a digital certificate or by using a gestor. You can obtain a digital certificate from your local town hall.


We confirmed that everyone in Spain will receive the vaccine but it may take time for this to happen. British nationals on private healthcare can register at their local health centre. If they try to do so and are told to wait, this may be because the vaccine roll out has not yet reached their age group. As soon as we hear anything further on vaccines, we will let you know. 

Contacting the Consulate:

If someone wants to make a  general enquiry, they can  fill in an online contact form so they get the answer directly. If someone is vulnerable and unable to call the Consulate, they can also fill in a contact form and ask for someone to contact them. The online contact form is www.gov.uk/contact-consulate-alicante


Healthcare in Spain:

If you have a particular problem with accessing healthcare in Spain, you can email the healthcare team directly on This email address is being protected from spambots. You need JavaScript enabled to view it.k


Residency requirements moving forward:

British nationals moving to Spain from now on will fall under the “regimen general de extranjeria” which is the main immigration rules for non-EU nationals.

More information can be found on these websites:

Note that the British Consulate cannot advise on whether someone may meet these requirements or help with any applications.

In the Comunidad Valenciana, most town halls have an office that supports non-EU national immigrants. These are called PANGEA offices. There is a list of all PANGEA offices in the Comunidad Valenciana on this link: http://inclusio.gva.es/documents/610754/169859438/Contactos+Oficinas+Pangea+2020_Alicante.pdf/e7247a3c-0734-4123-a6eb-29a7e393c493






Simply send through a WhatsApp message about

the situation you need help with to

00 34 681 934 270

This is in addition to our usual email address

This email address is being protected from spambots. You need JavaScript enabled to view it.aja.com 



President of Help Vega Baja, Michele Masson is named in the New Year Honours list


President of Help Vega Baja, Michele Masson is named in the New Year Honours

MICHELE MASSON, President of Help Vega Baja, has been awarded a British Empire Medal (BEM) for services to British Nationals in Spain in the New Year Honours List, published on Saturday, December 31, 2022.

There are more than 2,000 British Nationals living in the area covered by Help Vega Baja and for many of them the charity has been a lifeline in difficult times. Since becoming its President in 2015, Michele Masson has steered the charity through the twin challenges of Brexit and COVID, as well as the severe flooding that hit the Vega in September 2019 – providing a source of constant support to the community when they needed it most.

More recently, she has corralled the charity’s volunteers to gather supplies of food and clothes for the local Ukrainian association to distribute to the high volume of refugees arriving in Torrevieja.

HMA Hugh Elliott said: “I know that my colleagues in our Alicante consulate find it hard to imagine the south of the province without Help Vega Baja and, indeed, without Michele. Under her leadership, the charity has become one of our key partners in the region – assisting with complex consular cases and acting as our eyes and ears on the ground.

“During the pandemic, Michele worked with us on a partnership pilot project to distribute consular funding via food vouchers to vulnerable families whose income had been lost due to COVID restrictions. Michele is a wonderful example of leading by doing and I am delighted that she has been honoured for her work.”  

Michele Masson said: “I am honoured to be awarded the British Empire Medal for services to British Nationals in Spain by his Majesty, King Charles III. The charity world has many challenges, but knowing at the end of each day we have made a difference makes everything we are faced with worthwhile.

“I extend my appreciation to colleagues, friends and family who support me. Thank you all.”



Following a review of members benefits we confirm that the Premium Membership has reached the full quota and will now be withdrawn. For those who purchased Premium membership the benefits will be honoured for the remainder of their membership year. However, please see below regarding travel.

Our standard membership will remain throughout 2023 at 10 euros per annum. Additional years will no longer be available. Interpreting allowance will be reduced to 120 euros per annum.

As we are all aware, travel costs have increased significantly. Over recent years HELP Vega Baja has absorbed these costs by paying the full invoice to our registered Interpreters. With effect from the 1st January 2023 the charity will pay only the interpreting element of an invoice. In most cases, travel is not added by our interpreters when they are attending local appointments. However, for those appointments that incur additional travel costs, the interpreter will seek payment from the member direct at the time of the appointment.

We trust members will appreciate that there remains an excellent benefit for a premium of just 10 euros and continue to support the charity and in turn the local community.

Elective Committee, HELP Vega Baja

December 15th 2022

advert for project 002

Atlas - immigration support service Comunidad Valenciana

This is a public service which will offer support over the phone to all immigrants who need help and advice about how to regularise their immigration situation in Spain.

There are three offices, one in Alicante, one in Castellon and one in Valencia. Each office covers the whole of that province, with staff who are legal experts and/or social workers. To access the service, the person needs to be living in the Comunidad Valenciana.

  • • Individuals can contact them directly for advice
  • • They only offer support over the phone, not in person, but will follow up with cases
  • • They have English speaking staff and English is one of the languages they can speak to customers in

Public contact details which you can use

  • • Telephone 900 404 403
  • • Email: This email address is being protected from spambots. You need JavaScript enabled to view it.
  • • Monday to Friday, from 10:00am to 14:00pm, and Tuesday and Wednesday from 15:00pm to 19:00pm

More information in their press release here (in Spanish): https://www.gva.es/.../area_de.../not_detalle_area_prensa...


Important Links

Are you confused about all the various links for both TIE and Covid information? This may help


How to exchange your existing residencia for a TIE card


How to obtain an appointment for exchange to a TIE card


How to pay for your TIE ( Modelo 790 )


How to complete the Application Form Ex23


Proof that the Residencia Certificate is still a  legal document

837f05d3-ab64-8251-578f-38cc0daa67b0 (inclusion.gob.es)